Return & Exchange Policy — Naksha Designers

Last Updated: 13 August 2026

At Naksha Designers, we want you to be happy with your purchase. If you receive a product that is eligible for return or exchange and meets the conditions below, you may contact us for assistance.

1. Eligibility for Returns & Exchanges

Products may be eligible for return or exchange if:

• The wrong product was delivered.
• The product received is damaged or defective.
• The product is significantly different from the product description.
• The product meets our applicable return/exchange conditions.

For fashion products, the item must generally be:

• Unworn and unused.
• Unwashed.
• Unaltered or modified.
• Free from stains, perfume, makeup, or other marks.
• In its original condition.
• Returned with original tags and packaging.
• Accompanied by the applicable invoice/order information.

2. Return & Exchange Period

Return or exchange requests should be submitted within 7 days of delivery.

Requests received after the applicable return period may not be accepted.

To initiate a return or exchange, contact Naksha Designers with:

• Order number
• Customer name
• Registered mobile number/email
• Product details
• Reason for return/exchange
• Clear photographs/videos of the product where applicable

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

We recommend taking clear photographs/videos of the package and product before using, washing, altering, or removing tags.

After reviewing the issue, Naksha Designers may offer an appropriate resolution, which may include:

• Replacement
• Exchange
• Refund
• Other suitable resolution

The final resolution will depend on the nature of the issue and product availability.

4. Wrong Product Received

If you receive a product different from the one ordered, please contact us promptly.

After verification, we may arrange an exchange or other appropriate resolution.

Please do not use, wash, alter, or remove the tags from the incorrect product.

5. Size or Preference-Based Exchanges

If Naksha Designers offers size exchanges for a particular product, the product must meet all exchange conditions.

Size or preference-based exchanges may be subject to:

• Product availability.
• Applicable shipping charges.
• Product-specific restrictions.

A change of mind, color preference, or styling preference does not automatically qualify for a refund.

6. Non-Returnable Products

Certain products may be marked “Non-Returnable” or “Non-Exchangeable” on the product page.

Depending on the product and applicable terms, exclusions may include:

• Customized or personalized products.
• Products altered at the customer’s request.
• Products that have been worn or washed.
• Products with removed tags.
• Products damaged after delivery due to customer handling.
• Products returned without original packaging.
• Certain sale, clearance, or promotional products.

The product-specific return conditions displayed at the time of purchase will apply.

7. Exchange Availability

An exchange is subject to the availability of the requested product, size, color, or variant.

If the requested replacement is unavailable, Naksha Designers may provide another appropriate resolution according to the circumstances and applicable policy.

8. Return Shipping

For products returned because of a verified issue such as:

• Wrong product delivered
• Damaged product
• Manufacturing defect

Naksha Designers may arrange or reimburse eligible return shipping according to the circumstances.

For customer-requested exchanges or returns, applicable shipping charges may be deducted from or charged separately where permitted.

9. Refunds

If a refund is approved, it will generally be processed after the returned product has been received and inspected.

Refunds may be issued through the original payment method or another suitable method, depending on the payment method and applicable circumstances.

The time required for the refund to appear in your account may depend on your bank or payment provider.

10. Product Inspection

Returned products may be inspected before a return or exchange is approved.

A return or exchange may be rejected if the product:

• Has been worn or used.
• Has been washed.
• Has been altered.
• Has stains, makeup, perfume, or other marks.
• Has missing or damaged tags.
• Has damaged packaging where original packaging is required.
• Shows signs of customer-caused damage.
• Does not meet the stated return conditions.

11. Return Packaging

Customers should securely pack the product to prevent damage during return shipping.

The product should be returned with applicable:

• Original packaging
• Tags
• Accessories
• Invoice/order documentation

where applicable.

Naksha Designers is not responsible for damage caused by inadequate packaging during a customer-arranged return.

12. Cancellation Before Dispatch

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

13. Refund for Returned Orders

If a return is approved, the refundable amount will be determined after considering:

• Product eligibility.
• Applicable shipping charges.
• Discounts or promotional benefits.
• Any other applicable deductions permitted under the applicable terms.

Refunds will not necessarily include non-refundable shipping charges.

14. Multiple Products in One Order

If multiple products are purchased in one order, each product may be evaluated separately according to its individual return/exchange eligibility.

Some products may be returnable while others may be non-returnable.

15. How to Request a Return or Exchange

To request a return or exchange:

Step 1: Contact Naksha Designers within the applicable return period.

Step 2: Provide your order number and product details.

Step 3: Explain the reason for the request.

Step 4: Provide photographs/videos if requested.

Step 5: Wait for confirmation and return instructions.

Step 6: Pack the eligible product securely and follow the provided return instructions.

Step 7: Once the product is received and inspected, we will communicate the applicable resolution.

16. Fraudulent or Abusive Returns

Naksha Designers reserves the right to refuse returns or exchanges where there is evidence of:

• Repeated misuse of the return policy.
• Product swapping.
• Intentional product damage.
• False claims.
• Fraudulent activity.
• Abuse of promotional offers.

17. Contact Us

For return or exchange assistance, please contact Naksha Designers through the contact details provided on our website.

Please keep your order number ready when contacting customer support.

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